Return Policy
t NextGen Nest, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our returns policy below.
1. Eligibility for Returns
1.1. Items must be returned within [X] days of purchase with a valid receipt.
1.2. Products must be unused, in original packaging, and in resalable condition to be eligible for return.
1.3. Items that are damaged, used, or not in their original condition may not be eligible for a refund or exchange.
2. Non-Returnable Items
The following items are non-returnable for hygiene and safety reasons:
- Personal care and hygiene products (e.g., baby wipes, lotions, pacifiers)
- Opened or used items
- Gift cards and store credits
- Clearance or final sale items
3. Refunds & Exchanges
3.1. Refunds will be issued via the original payment method within [14] business days of approval.
3.2. Customers may opt for an exchange or store credit instead of a refund.
3.3. Shipping and handling charges are non-refundable unless the return is due to a defective or incorrect product.
4. Defective or Incorrect Items
4.1. If you receive a defective or incorrect product, please contact us within [14] days of purchase.
4.2. We will offer a replacement, exchange, or full refund, including shipping costs if applicable.
5. How to Return an Item
5.1. Bring the item and receipt to our physical store for processing.
5.2. For online orders (if applicable), contact our customer service team to arrange a return.
5.3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Store Credit & Gift Returns
6.1. Returns without a receipt may be eligible for store credit at the current selling price.
6.2. Gifts returned with a gift receipt are eligible for exchange or store credit only.